Shipping Policy

last update: Dec/11/2022

Our warehouse operation for shipping is Monday to Friday excluding weekends. Orders placed on weekends will not be processed until the next business day.

All orders have to be processed and fulfilled before shipment. Our team will take up to 1-2 business days to process your orders. After the item is processed and fulfilled, our team will ship out your item and our transit time on orders are shown below:



In US stock

Pre-Order

Processing Time

2 Working Days

2 Working Days

Transit Time

4-10 Days(Small Parcel)

8-15 Days(LTL)

3 Weeks to 7 Weeks

Operating Hours

Mon.- Fri. 9am to 5pm(the Eastern Time Zone)

Note:  most of our products are in stock and a minority of the skus are on the sea or need to pre-order. Contact us if you need assistance.


Please note that this time frame is an estimate and not a guarantee.


Redelivery charges may be applicable for all orders that are returned to sender due to not being claimed, or for wrong addresses


We understand just how important it is for you to get the items you ordered in a timely manner. We're always here to offer support in case you have any types of questions or concerns regarding your order; just contact us via live chat or email.


Tracking orders:

  1. Find "Track My Order" on our website's main menu.
  2. Follow the instructions given and track your order.

NOTE:

  • You can find the following information in the shipping confirmation email.
  • Do not panic when you see your tracking information shows "Could Not Find Order".This usually appears when we have just fulfilled and shipped out your order, it will take up to 24-48 hours for the courier service to scan your parcel into their system. We advise you to start tracking your order status 48-72 hours after you received your order tracking number from us.
  • But in very rare cases, if you are still not able to track your order status after the given timeframe, please contact us at joe@themagichome.com and we will help you to investigate further.

You can always contact us at joe@themagichome.com  if you are unsure of anything. Our team is here to help.