30-Day Return Policy
We are happy to offer 30-day returns to customers in the 48 contiguous United States.
We created this policy as part of our ongoing effort to provide a hassle-free shopping experience, enabling you to transform your living space into your own personal showroom, and try your favorite design in the comfort of your own home before making a long-term commitment.
If you are not satisfied with your purchase for any reason, you have up to 30 days from the date of delivery to contact us and submit the return form regarding the return of your item(s).
To be eligible for a return, your item must meet the following criteria:
- It must be unused.
- It must be in the same condition as when you received it.
- It must be in its original packaging.
- You will be responsible for paying for your own shipping costs for returning your item.
Initiating a Return
Please contact firstname.lastname@example.org with your written request to initiate a return and our team will be able to provide all the details to help you get the return process started.
We have 2 warehouses(in California and Indiana) which can process the returns in the United States. We will decide which warehouse to receive your returning package based on your location.
You will need to arrange your own return shipping(either via courier or drop off to our warehouse) unless the reason for return is a quality issue. For all returns, items need to be received at our warehouse within 21 days of submitting your return request.
*Please note that The Magic Home LLC is not responsible for any losses/damages during the return shipping process and we recommend insuring your shipment for peace of mind.
To ensure a successful return, please make sure that your item(s) is in as-new condition and shipped securely in its original packaging. If you do not have the original packaging on hand, there will be an additional repackaging fee charge. We strongly encourage you to keep your packaging for 14 days in case you decide to return your order.
We have a rigorous quality check practice in place to verify all items twice before they are shipped out. However, life happens and there may be a rare case that an item with minor flaws gets shipped out. In the unfortunate event that you face any problems with your product please take photos or video that demonstrates the issue and describe the issue in as much detail as possible. Contact us at email@example.com right away and our claims staff will work with you to determine the appropriate steps.
Actual photos of defect must be emailed to: firstname.lastname@example.org immediately after receipt of order.
** Please remember to retain the original packaging! If the item is damaged, the packaging is considered as evidence in a claim.
As a resolution, we will either provide you with a new product, a replacement part, offer a blemish discount, or offer local repair reimbursement at our discretion. If you do not wish to accept any of our solutions to the case, we will collect the product and issue a refund.
The Magic Home LLC reserves the right to request return of the defective unit before sending a replacement. Defective unit must be properly packaged.
We will not be able to process your claim if your item:
Was delivered more than 14 days ago
Has been used.
Issuing a Refund
Refunds will be issued to the original method of payment, and if the original method of payment is no longer available, we will be happy to issue store credit equal to the amount of the refund.
We do not accept any returns or exchanges on COM orders. All items marked as final sale/warehouse sale and showroom samples are also non-refundable and non-exchangeable.
Contact us at email@example.com to get more information.